History

Information And Handling Of Customer Conversations

In the emerging experience economy, the proper management and handling of customer conversations are suddenly one of the most important functions a company has. However, with limited scope for organic growth in the western countries such as the US and Europe, many companies and investors changed their eyes towards the emerging markets (Shaw, 2012). According to Euro monitor International Report, the top five fastest-growing major economies in 2015 will be all emerging market economies in the Asia Pacific region. In southeast Asia, because the internet is playing an important channel through which consumers in an emerging countries gather products and services including informations. It has an influential impression towards friends, family,†¦show more content†¦Customer satisfaction is dependent of one’s intention to perform the decision to purchasing intention. On the other hand, service quality has an appositive impact on customer satisfaction because quality measure the value and this value added the loyalty (Fishbein, Ajzen, 1975). Finally, customer satisfaction is directly or indirectly connected to customer loyalty if a customer is satisfied to buy something with full of expectation, customers may or may not be loyal to the brand or products. 2.4 Research Model Fig-1: Conceptual Framework of Customer Service Experience in an Emerging Economy 2.5 Research Hypothesis Product Quality is the notch to which a specific creation follows a suggestion or arrangement (Kirmi Minja, 2012). Recently, Product quality becomes a more and more vital concern to the consumers. According to Harvard University researchers, North American companies are producing more reliable products compared to the products produced in the eighties because they think fast fashion will not exist after the certain period of time. People are now more conscious about their choice and how they will affect the environment (Garvin, 1984). In an emerging economy, product quality is very important because it allows for existence in a competitive world in which maintaining quality is the first priority. Customer service quality is defined as the perspective of whichShow MoreRelatedCIPD 4DEP ACTIVITY 2992 Words   |  4 Pagesservices they provide are timely and effective. Understanding Customer Needs for 3 different customers of HR Employees – Require information on employment contracts Managers – Require staff who can fulfill their job role efficiently and meet performance targets. Applicants – Require a clear induction policy and training plan taking their individual needs into account. Prioritising Conflicting Needs The needs of customers may sometimes be conflicting (for example, managers want productionRead MoreCipd 4dep Activity 2 Essay1027 Words   |  5 Pagesservices they provide are timely and effective. Understanding Customer Needs for 3 different customers of HR Employees – Require information on employment contracts Managers – Require staff who can fulfill their job role efficiently and meet performance targets. Applicants – Require a clear induction policy and training plan taking their individual needs into account. Prioritising Conflicting Needs The needs of customers may sometimes be conflicting (for example, managers want productionRead MoreCustomer service plan1735 Words   |  7 Pages†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦......2 Policies and Procedures †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..3 The RATER Model †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.3 Customer Complaints †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦.4 Managing Records and Data †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.5 One Page Reflection .†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦6 CUSTOMER SERVICE PLAN INTRODUCTION Innovative Widgets is a large firm of about four hundred staff, and is the largest producer of widgets in Australia. EstablishedRead MoreCustomer Complaints : A Of Life And A Part Of Doing Business1715 Words   |  7 PagesCustomer complaints are a fact of life and a part of doing business. You can never make everyone happy all of the time, but an organisation must have procedures in place based on organisational policies, legislation and/or codes of practice for processing complaints in an attempt to make the customer happy. You must be aware of these procedures and follow them. A good organisation does not hide from complaints, it: †¢ Is open to receiving a complaint †¢ Knows how to deal with a complaint †¢ Is happyRead MoreThe Imortance of Sytems, Processes, and Exercise in Small Business1068 Words   |  5 Pageswith inbound customer complaints at Promax Plastics. It will look at the types of complaints and review the questions that the customer services representatives ask. It also will look at the current method with which communications are circulated and then recommend changes that need to be implemented throughout the report. Given the level of customer complaints in the last 8 weeks this review is timely and benefits will be wide ranging and will result in consistent handling of customer queries, quickerRead MoreLeadership Challenges In Analytics1669 Words   |  7 Pagesthe company to spend, innovate, and analyze the significant data compiled in my organization. One of the primary challenges that a long-standing organization like my company faces is change. Tenured employees, established workflows, deep-rooted customer relationships, and fear of the unknown can negatively impact our ability to compete in analytics. In my opinion, as a Mutual company, that also can restrict the progression of competing in analytics, as there are no stock holders demanding changeRead MoreA Sense Of Urgency Of Customer Service Development899 Words   |  4 Pages A sense of urgency in customer service development Selling is an enormous feature of marketing and building oneself threw pure: determination, development, growth, and recreation. Although, giving customer service to one another, Bill Gates predicts in his Book Business @ the Speed of Thought† giving resourceful information about feeling, concerns, views and habits, this emphasis on the hardship value and function. Moreover, recognizing what edifice a relationship andRead MoreJob Analysis and Description: Call Center Attendant787 Words   |  3 Pagesmeasures to meet the customers needs and advising the client on available solutions or options. The call center attendant should have competence in perusing the companys data base on travel destinations, understand the cost and be able to relay this information to the client. For the purposes of handling the customer request the call center need to have a strong interpersonal personality. The personality should be able to propel the call center attendant towards conversation with the client andRead MoreWhat to Do When There Is an Increase in the Number of Customer Complaints1531 Words   |  6 Pages Increase number of customer complaints Four leadership characteristics: Managing complaints is not an easy task for any manager’s list of problems. It’s easy to disgrace any work or write complaints. Some times complaints are small or some are big so manager’s need to work with open mind on solving complaints, because these complaints directly or indirectly going to affect the reputation of any organization. To solve complaints we need to go in process. Four characteristics that managerRead MoreThe Department Of Human Service Essay774 Words   |  4 Pagesinterview with Eugene Neal in regard to a recertification application that had been received by the agency on December 4, 2015. During the conversation, Investigator Beekman identified herself as a DHS employee and Mr. Neal acknowledged himself, and also confirmed that he was a current District of Columbia Public Assistance recipient. According to the Automated Customer Eligibility Determination System (ACEDS), on January 31, 2014, Mr. Neal visited the Economic Security Administration (ESA) service center

A good CV Free Essays

Introduction: It is obviously that everyone wants to get a dream Job. (Curriculum vitae) and a successful Job interview are what you need to make that dream come true. But it seems that Job interview is really the biggest challenge to most of applicants. We will write a custom essay sample on A good CV or any similar topic only for you Order Now Even if you have a perfect CV but you do not prepare well for your interview, you will lose your chance. So how can you have the best preparation for a Job interview? Thanks to the development of the Internet, you can easily search this topic on the World Wide Web for information. However, you can be confused when seeing the vast umber of websites and the many possible ways of locating the information. In the following essay, I will present some criteria to evaluate the credibility and reliability of the materials that I have taken from three web pages about this topic. At first, I had opened page Google. com and then typed the key words: â€Å"How to prepare for a Job interview’. I found about 52. 100. 000 results which are relevant to my topic. Nevertheless, I Just selected three of them because they are pretty credible and reliable. Here is the picture of the result of searching: Three articles I chose on the Internet for my essay: Picture 2: Image of the article â€Å"How do I prepare for a Job interview’ Picture 3: Image of the article â€Å"10 things you should do to prepare for a Job interview’ Picture 4: Image of the article â€Å"How to prepare for and attend your interviews† Body: My evaluation of the above three articles about the topic â€Å"How to prepare for a Job interview? † is based on five criteria of a credible and reliable site. They are the electronic addresses, timeliness, the purpose of the websites and documents, the document evaluation, the authorships and the sponsorships. The first article is â€Å"How do I prepare for a Job interview’. It is selected from the website with the â€Å". org† tag. So it is worth trusting. Besides, this article is the copyright of the Ontario Council of Agencies Serving Immigrants (OCASI), the office of which is located in Toronto, On, Canada. OCASI was formed in 1978 with the aim of acting as a collective voice for immigrant serving agencies and coordinating responses to shared needs and concerned. The settlement. org website, in which the article was posted, is one of the programs of OCASI. It was created and launched by OCASI in 1999 and was awarded the Merit and Diamond Award of Excellence by the Government of Ontario, a istinction given to an online service-delivery initiative that is â€Å"truly exceptional†. Also, it is funded by Citizenship and Immigration Canada (CIC) and the Ontario Ministry ot Citizenship and Immigration (MCI). Theretore, its content is surely guaranteed. About the purpose of this article, it provides readers a general knowledge about a Job interview, such as: who will interview you, which questions you might be asked or what you have to bring to the interview†¦ Moreover, at the end of this page, it also gives readers some further valuable links to access for more information. Hence, this article is really helpful . lts content is quite well-reasoned for the topic and does not use any emotional expresses. It was last updated on September 12, 2011. The second article is â€Å"10 things you should do to prepare for a Job interview’. Similar to the first article, its website is also housed in the organization (. org) domains, so it is trustworthy too. Moreover, this article is protected by copyright and is property of The Help Group which is the largest, most innovative and comprehensive nonprofit of its kind in the United States. Also, the article is posted by Advance LA team whose Advancela. org website is one of the programs and services offered by the Help Group to answer the most frequently asked questions by parents of teens and young adults with special needs. This article was contributed by Yuttigar Jirachachavalwong, Graduate Student and Rachel Round, Graduate Student and Advance LA Life Skills Coach and was edited by Amy Jane Griffiths, PhD, Director of Advance LA. Dr. Amy Griffiths is a licensed clinical psychologist and a Nationally Certified School Psychologist. She received her Doctorate in the Counseling, Clinical, and School Psychology Program from the University of California at Santa Barbara. As Director of Advance LA, Dr. Griffiths has taken on the all-encompassing mission of creating quality programs, developing and coordinating services, and training Advance LA wonderful coaching staff to help in support of the team while promoting success for all of clients She has worked with adolescents and young adults for a number of years and is extremely committed to making sure that while programs utilize thoughtful, comprehensive, and empirically-based interventions, they also meet the needs of the entire family. These evidences above proved the reliability and credibility of the article. How to cite A good CV, Papers

Report On Meningococcal Disease-Free-Samples-Myassignmenthelp.com

Question: Write a report on Meningococcal Disease. Answer: The student was correct in mentioning that meningococcal disease is a serious bacterial infection caused due toNeisseria meningitides. The prevalence of the disease is indeed highest among adolescents in the UK. The information in regards to the prevalence of the disease among adolescents was correctly presented. An immediate pre-admission management is recommended by the Health Protection Agency (Gov.uk 2017). The student gathered adequate surveillance data regarding the incidence of meningitis B in England from 1966-1999. In addition to the information provided, the government regulations also recommend immediate administration of antibiotics to people with suspected meningococcal disease in cases where urgent transfer of children and adolescents to hospital is not possible. The content presented by the student can be supported by the fact that parenteral antibiotic therapy that includes administration of benzylpenicillin should be followed (Halperin et al. 2012). Although, the student provided information only on the introduction of vaccines in England to combat against the disease, it can be suggested that ciprofloxacin and rifampicin were initially the most widely used antibiotics used in the UK. However, certain disadvantages related to interaction with oral contraceptives and induced arthropathy prevented their usage. Thus, vaccinations were developed to provide protection against the disease in the UK (Dwilow and Fanella 2015). The written information can gain support by the fact that the government health departments ensure that adequate surveillance and disease prevention programmes are present in the healthcare settings. The Health Protection (Notification) Regulations (2010) has made it a mandatory legal requirement for all diagnostic laboratories in England to notify the HPA, on identification of infections. This provides further support to the information already reported by the student. The guidelines proposed by the UK government propose to offer prophylaxis of people who live in the same household as the infected person, within the first seven days of the diagnosis of the infection (Legislation.gov.uk 2017). In addition, the student demonstrated adequate knowledge and data collection skills in talking about the introduction of vaccines for meningitis B and ACWY. The newly discovered meningitis B vaccines are indeed used among adolescents and teenagers to prevent the invasive disease caused due to serogroup B (Christensen et al. 2013). Although the vaccine for meningitis ACWY was introduced in 2015, they have proved to be highly effective against serious infections, which are caused due to 4 meningococcal groups A, C, W and Y. A sugar coating present on the surface of the different bacterial types that cause the disease is found in the vaccine, which triggers antibody production. This is consistent with the findings of the student. However, they should not be administered to pregnant women, breastfeeding mothers or individuals with life threatening allergies (Ladhani et al. 2012). To conclude, it can be stated that adequate and correct information was presented while writing about the incidence and transmission of the life-threatening infection meningococcal disease. The student was successful in correctly stating that although it is a notifiable disease in the UK, preadmission management, chemoprophylaxis and administration of recently discovered meningitis B and ACWY vaccines can help in reducing the prevalence rates of the disease. References Christensen, H., Hickman, M., Edmunds, W.J. and Trotter, C.L., 2013. Introducing vaccination against serogroup B meningococcal disease: an economic and mathematical modelling study of potential impact.Vaccine,31(23), pp.2638-2646. Dwilow, R. and Fanella, S., 2015. Invasive meningococcal disease in the 21st centuryan update for the clinician.Current neurology and neuroscience reports,15(3), p.2. Gov.uk (2017).Meningococcal disease: guidance, data and analysis - GOV.UK. [online] Gov.uk. Available at: https://www.gov.uk/government/collections/meningococcal-disease-guidance-data-and-analysis [Accessed 20 Nov. 2017]. Halperin, S.A., Bettinger, J.A., Greenwood, B., Harrison, L.H., Jelfs, J., Ladhani, S.N., McIntyre, P., Ramsay, M.E. and Sfadi, M.A., 2012. The changing and dynamic epidemiology of meningococcal disease.Vaccine,30, pp.B26-B36. Ladhani, S.N., Flood, J.S., Ramsay, M.E., Campbell, H., Gray, S.J., Kaczmarski, E.B., Mallard, R.H., Guiver, M., Newbold, L.S. and Borrow, R., 2012. Invasive meningococcal disease in England and Wales: implications for the introduction of new vaccines.Vaccine,30(24), pp.3710-3716. Legislation.gov.uk (2017).The Health Protection (Notification) Regulations 2010. [online] Legislation.gov.uk. Available at: https://www.legislation.gov.uk/uksi/2010/659/regulation/5/made [Accessed 20 Nov. 2017].